Privacy & Terms of Use

 

The McLoughlin Face Clinic (“We”) are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to therein) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

We will only use your information within the permissions you give us and the boundaries set out in our policy. We will never use your information for any other purposes or share it with any third parties.

DATA 

  1. All patients are required to provide contact details; including address, telephone and email in order to secure an appointment. Your personal information will be used to deal with the transaction or enquiry. The data will be held in a secure place for up to 12 months from our last contact with you. 

  2. All clients will complete a Medical history form at their first appointment, this is necessary to inform the consultation and treatment planning process.

  3. All information will be treated as confidential and protected in accordance with Data Protection legislation.*

  4. Patient information will not be shared with third parties without written permissions and you will not receive unsolicited information from us.

  5. You may choose to remove yourself from our mailing list at any time, by unsubscribing.

*In accordance with current General Date Protection Rules (GDPR) all patient’s personal details including medical data and photographic records supplied to The Mcloughlin Face Clinic will be held securely and only accessed by those appointed to administer them. That information will be solely used for communication concerning treatment and products. It will not be shared with any other organisation except where there is a statutory obligation or with prior consent.

 

APPOINTMENTS

  1. Please provide as much notice as possible (minimum 24 hours notice), if you need to cancel or reschedule your appointment, so that we may make best use of our appointment diary. 

  2. When diaries are particularly busy, we may take a nominal deposit, of (£50) refundable on attendance, to mitigate missed appointments.

  3. Please do NOT attend the clinic for an appointment if you are unwell. If you are unsure, please call and discuss. Many treatments are contraindicated if you are unwell; this includes colds, cold sores or local skin infections.

  4. New patients are seen for consultation and assessment; except in exceptional circumstances, with prior arrangement, treatment is not provided on the first visit.

CHILDREN

We do not treat children or young adults under the age of 18. Please do not bring children to the clinic unless they are old enough to be left unsupervised. Children will not be allowed to accompany you into the treatment rooms.

 

PAYMENT

  1. Patients will receive one free of charge consultation; subsequent consultations are subject to a (£50) fee. 

  2. You will be advised of the full costs of any treatment plan proposed and agreed, including that of any maintenance treatment, before any treatment is undertaken. 

  3. Payment is taken in full at the time of treatment. 

  4. The clinic accepts cash, major debit and credit cards, or bank transfer.

  5. For (Sculptra®) treatment, a non-refundable deposit is taken at the time of booking, when the product will be prepared, a minimum of (3 days) in advance.

  6. A discretionary deposit will be taken for some treatments and in some circumstances.

 

REFUNDS

Fees charged for treatment cover the delivery of a treatment and the accompanying service, which is inclusive of:

  1. Consultation and assessment

  2. Provision of information and advice

  3. Safe treatment with evidence-based products

  4. Follow up appointments and aftercare advice and support as appropriate

Whilst we undertake to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.

 

FEEDBACK

Any feedback is much appreciated, both positive and negative. Feedback is used to review and improve quality of service. You may submit feedback verbally, via email, via the clinic website or via the Save Face website. The Mcloughlin Face Clinic is a Save Face accredited clinic. A copy of our Complaints Policy is available on request. 

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page.

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be sent using our usual contact methods.

ENQUIRIES

If you have any questions regarding our Privacy Policy or Terms of Use, you can email us at themcloughlin.faceclinic@gmail.com. We endeavour to respond to all enquiries as quickly as possible.